Frequently Asked Questions
What are your office hours?
Our office hours are 9:00 am - 6:00 pm during the weekdays and 11:00am - 5:00pm on week end days.
Do you work on holidays?
We provide service 365 days per year. Our major holidays are: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day!
There is a $10 service charge for any dog walks or cat sits and advance reservations are required.
What is your service area?
West 60th street to West 125th street.
How do I get started?
After the meet and greet, we will send an email link of your online account so that you will have access to view your schedule and request changes, manage your personal profile, add your pet notes, add your payment information.
Call us at 917 - 817-1073 to schedule a complimentary in-home meet and greet. There is no obligation to move forward after this meeting. It's an opportunity for you to meet us and for us to meet you and your pet and to go over your pet's routine and answer any questions.
Finally, before we begin services, we'll need two sets of keys. One set is for the dog walker or cat sitter and the other set is our office copy. ( It's fine to have your doorman keep the keys, if you have one)
What is your hiring process?
Our pets are family. So, we take great care to hire only quality people who have experience caring for our furry friends. Our hiring process is extensive and we take pride in the great team we've built. We’ve done this by carefully vetting every single employee that we work with. Each candidate has a phone interview to make sure they meet basic requirements and then an in-person interview. We check employer references and run a criminal background check. All candidates are then trained for three weeks to confirm a working knowledge of dog walking equipment, walking safety and basic commands. It's also our "get to know you time" so that we can ensure a good fit for us and for you.
How do I pay for the dog walks and cat visits?
We accept Visa, MC and American Express. Your credit card is stored in your online account and is encrypted for security. We charge weekly for walks every Friday morning after the walk week. We charge for cat visits on the last day of service. You will be sent a receipt after we process the charge.
What is your cancellation policy?
We have a 24 hour cancellation policy. This allows us time to reschedule our team for other walks or cat visits.
Will my dog walker or cat sitter wear headphones during service?
Our dog walkers are always engaged with your dog. They do not wear headphones or answer phone calls or text while they are with your dog or cat.
How do I schedule walks?
The majority of our clients are regular weekly customers with re-occurring schedules. If this is you, we'll schedule walks for you using our automated scheduler. You will be sent a weekly service confirmation every Thursday morning before the walk week. If you have a change, it's not a problem. You will be able to request the change using our scheduling software or by emailing the office. We will always send a revised service confirmation once the change is made.
Can I make any special requests for after the walk or during the cat visit?
Sure. We're happy to give your pup a Frozen Kong after the walk or wipe your puppy's paws. For cat sits, we are happy to bring in the mail while you are away or even water your plants. Just ask!
10023, 10024, 10025, 10026, 10027
Monday - Friday: 9:00am - 6:00pm
Saturday: 11:00am - 5:00pm
Sunday: 11:00am - 5:00pm
917 - 817 - 1073